Contact WrapItSmart Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using WrapItSmart or have a suggestion for improvement, don’t hesitate to send us a message! :)

On Wrapitsmart admin panel goes to the "Order Extractor" section, choose the order which you want to extract and click on "Extract" button.
Or you can choose "Extract Wraps" menu item from "More actions" drop-down menu of order details page in your store admin panel.
WrapItSmart is the best solution for your e-commerce gift wrapping needs. WrapItSmart is unique in that it allows the customer to separate their gifts into different groups, with distinct and fully customizable wrapping for each. This saves a ton of time and energy for you, the business owner, when trying to make sense of how your customers want each product grouped and wrapped.

Plus, we have a bunch of other great features like cross-selling and gift box selling!
WrapItSmart is a great e-commerce app to help your customers customize their wrapping, and the perfect tool for you to efficiently manage and make sense of your gift packaging. However, we don’t get involved with physical gift wrapping and distribution to customers.
Good question! Remove WrapItSmart from your app list on Shopify any time before the 14 days are up to avoid starting a monthly subscription.
Of course! The app is designed to accommodate all of your unique wrapping needs and you can add as many options as you want. You can also add your own distinct icons for each wrapping type.
When the customer chooses their unique gift box, the system automatically generates a hidden “gift box” product.
A Premium subscription offers additional features like cross-selling and the option to sell your gift boxes separately, etc. You can always start with a Basic plan and upgrade to Premium later if you feel you need more features.
Yes, you can! Although the WrapItSmart icon will remain the same, you can change all of the colors for the button and pop-up window, as well as the icons for all of your gift wrap options.
We using Shopify SctiptTag, it's a script which asynchrony loads from our server to your website and does not affect the performance of your website.